Store Policies

Last updated: February 2026

These policies apply to purchases from MySchoolWorks (Tylentech Pty Ltd), Unit G30, 320B Annangrove Road, Rouse Hill NSW 2155. By placing an order you agree to the terms below. Nothing in these policies limits your rights under the Australian Consumer Law.

1. Shipping & Delivery

Delivery rates

• FREE standard shipping on orders over $75 to metropolitan areas.
• FREE standard shipping on orders over $100 Australia-wide.
• Orders below these thresholds are charged a flat standard shipping rate, shown at checkout before you pay.
• Free in-store pickup is available from our Rouse Hill shop.

All rates are in Australian dollars (AUD) and include GST where applicable. The shipping cost that applies to your order is the rate displayed at checkout at the time you place the order.

Dispatch & delivery times

• Orders are usually dispatched within 1–2 business days of payment.
• Estimated delivery once dispatched: metro 2–5 business days; regional and other areas 3–8 business days.
• We deliver via Australia Post and/or courier, at our discretion, based on the destination and order size.
• Delivery timeframes are estimates only and are not guaranteed. Delays by the carrier, at peak periods (e.g. back-to-school), or due to events outside our control are not the responsibility of MySchoolWorks.

Pickup orders

If you select in-store pickup, we will notify you when your order is ready to collect from Unit G30, 320B Annangrove Road, Rouse Hill NSW 2155. Please bring your order confirmation. Uncollected pickup orders may be refunded after 30 days.

Delivery address & risk

• Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address.
• Where an order is marked delivered by the carrier to the address provided, MySchoolWorks is not liable for loss after delivery.
• We currently ship within Australia only.

Stock availability

Occasionally an item may sell out or become unavailable after you order (for example, a title sold in-store at the same time). If we cannot fulfil an item, we will contact you and offer a replacement, backorder, or a full refund for that item.

2. Returns & Refunds

Change of mind

We accept change-of-mind returns on most items within 14 days of delivery or pickup, provided the item is:

• unused, unmarked and in original, resalable condition (for books: not written in, folded, or damaged); and
• returned with proof of purchase (your order confirmation or receipt).

For change-of-mind returns, the customer is responsible for return postage, and the original shipping cost is non-refundable. We recommend a tracked return method, as we cannot process a refund for items we do not receive.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us within a reasonable time and we will make it right — by replacement, repair, or refund — in line with the Australian Consumer Law. We will cover reasonable return postage for faulty or incorrectly supplied items. Please keep the item and packaging and send us a photo where possible, as it helps us resolve things quickly.

How refunds are processed

Approved refunds are made to your original payment method within a reasonable time after we receive and inspect the returned item (or agree a refund for a faulty item). Card refunds may take several business days to appear, depending on your bank.

3. Your Australian Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these policies excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law where it cannot lawfully be excluded.

4. Terms of Sale

• All prices are in Australian dollars (AUD) and include GST where applicable.
• Prices, product descriptions and availability may change without notice. The price that applies to your order is the price shown at checkout at the time you place it.
• We take care to describe products accurately, including edition and format. If you are unsure a title matches your school booklist, please contact us before ordering.
• Placing an order is an offer to buy. We may decline or cancel an order (for example, due to a pricing error, stock issue, or suspected fraud) and will refund any payment taken for a cancelled order.
• Payments are processed securely by our payment provider. We do not store your full card details.

5. Privacy

We collect personal information you provide at checkout — your name, email, phone number and delivery address — solely to process, fulfil and support your order, and to contact you about it.

• We do not sell your personal information.
• We share information only as needed to fulfil your order (for example, your address with our delivery carrier, and payment details with our payment provider).
• We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
• You may contact us to access or correct the personal information we hold about you.